Workshop Cultura e Leadership Customer-Obsessed
Giovedì
 23 febbraio 2023
09:00 - 18:00
MILANO,Hotel Melià, Via Masaccio, 19
IT
Workshop
Cultura e Leadership Customer-Obsessed

  • Annalisa Areni, Head of Client Strategies, UNICREDIT
  • Stefano Aversa, Chairman EMEA e Vice Chairman Global, ALIX PARTNERS
  • Patrizia Belotti, Chief People and Organization Officer, GEFRAN
  • Jamal Chamariq , EVP Global Supply Chain EMEA & Travel Retail Worldwide,  ESTEE LAUDER
  • Marco Grazioli, Presidente, The European House - Ambrosetti
  • Leonardo Inghilleri, ICG CEO, former EVP HR & Organization, THE RITZ CARLTON
  • Antonio Nurra, Head of Customer Experience Italy and Spain, AMAZON
  • Fabrizio Rauso, Direttore Persone, Organizzazione e Digital eXperience, SOGEI
  • Jeannie Walters, Founder, EXPERIENCE INVESTIGATORS
Cultura
Workshop Customer Obsession: la Progettazione della Customer Experience e gli Abilitatori per implementarla
Mercoledì
 19 aprile 2023
10:00 - 17:30
MILANO,Hotel Hilton, Via Luigi Galvani, 12
IT
Workshop
Customer Obsession:
la Progettazione della Customer Experience e gli Abilitatori per implementarla
  • Karim Bousta, Former Worldwide VP Customer Service and Customer Experience, TESLA
  • Henry Coutinho Mason, Leading Evangeslist e former Managing Director, TRENDWATCHING
  • Aldo Agostinelli, Chief Consumer Sales & Marketing Officer , TELEPASS
  • Massimiliano Gasparotto, Chief Operating Officer, BMW ITALIA
  • Antonio Nurra, Head of CX Italy Spain and Portugal, AMAZON ITALIA TRANSPORT
  • Lucia Zola, Responsabile del Customer Centricity Center, UNICREDIT
  • Gianluca Ferranti, Global Head of Business Development and Innovation, COVISIAN
  • Andrea Facchini, Italy Leader iX - Customer Transformation, IBM
  • Matteo Cremaschi, CX Sales Manager, SAP ITALIA
  • Debora Mendola, Chief Operating Officer, TRANSCOM WORLDWIDE
  • Beatrice Menini, Customer Satisfaction Manager, CALZEDONIA
Workshop Customer Obsession: La Misura e il Miglioramento della Customer Experience
Martedì
 20 giugno 2023
10:00 - 17:30
Milano,Hotel Excelsior Gallia, P.zza Duca d'Aosta, 9
IT
Workshop
Customer Obsession:
La Misura e il Miglioramento della Customer Experience
  • Andrea Bracco, Head of Customer Happiness, Enel Group
  • Emanuele Camera, Global Business Excellence & Customer Experience Head, Chiesi Group
  • Cristiana Darra, Manager Solution Consulting , GENESYS 
  • Salvatore Di Salvo, Senior Principal Strategy Business Consulting, GENESYS 
  • Marco Grazioli, Presidente, The European House  – Ambrosetti
  • Angelo Liotta, Group Customer Excellence Director, Nexi Group
  • Diane Magers, Emeritus Chair & former CEO CXPA
  • Carlo Onado, CEM/Tribe Leader «I fell listened»; Head of Voice of Customer, Eni Plenitude
  • Simone Pizzoglio, Partner, Head of Finance & Utilities BU, BVA Doxa
  • Bruce Temkin, Head of Qualtrics XM Institute
1^ FORUM ANNUALE Customer Obsession: il sogno, le soluzioni praticate, la leadership indispensabile Cultura, Progettazione, Misura e Miglioramento: un'Agenda per il Futuro
06 ottobre 2023
-
07 ottobre 2023
Venezia,Hilton Molino Stucky, Giudecca, 810
IT
1^ FORUM ANNUALE
Customer Obsession: 
il sogno, le soluzioni praticate, la leadership indispensabile
Cultura, Progettazione, Misura e Miglioramento: un'Agenda per il Futuro

  • Stefano Bortolamei, Executive Director, Head of Digital Business Partner Governance Areas, INTESA SANPAOLO
  • Elena Brambilla, Director Strategy & Customer Experience, WOLTERS KLUWER
  • Federica Ferretto, Head of EMEA Sales Strategy, Operations and Enablement, AMAZON ITALIA TRANSPORT
  • Ian Golding, Global CX Specialist, Chartered Institute of Marketing
  • Fabio Moioli, SPENCER STUART Leadership Advisor with vast AI expertise
  • Roberta Somati, Head Cost and Service Governance, BANCA MEDIOLANUM
  • Enrico Sassoon, Editor in Chef, Harvard Business Review. Autore de «Per un capitalismo inclusivo»
  • Rosaria Cirillo, Autore e consulente CX
  • Carolyn Baird, Institute for Business Value IBM
  • Massimiliano Claps, Europe Research Director, Government Insights, IDC
  • Andrea Facchini, Italy Leader iX - Customer Transformation, IBM
  • Gianluca Ferranti, Global Head of Business Development and Innovation, COVISIAN
  • Cristiano Flamigni,  CEO Spagna e Portogallo, PRG
  • Marco Grazioli, Presidente, THE EUROPEAN HOUSE - AMBROSETTI 
  • Alberto Gusmeroli, Presidente Commissione Attività produttive, Commercio e Turismo della Camera
  • Diane Magers, Già CEO CX Professional Association, USA
  • Marco Oddone, Chief Marketing & Distribution Officer, GENERALI ITALIA
  • Alessandro Profumo, Top Manager, già CEO Leonardo e UniCredit
  • Stefano Simontacchi, Presidente Bonelli Erede
  • Bruce Temkin, Direttore XM Institute, QUALTRICS
  • Ted Utoft, CEO UK & Global Chief Growth Officer, BVA Nudge Consulting
  • Daniel John Winteler, già Presidente e AD Gruppo Alpitur – Consigliere Delegato TEHA
  • Edoardo Zavarella, Senior Consultant, FORRESTER